Digital Surge is the leading crypto exchange in Australia, while KuCoin boasts over 11 million users worldwide. If you are an avid trader, you have likely heard people talking about both of these cryptocurrency exchanges. But which one should you be using for your trading in Australia?

Ultimately, it comes down to how much experience you have in trading cryptocurrency. If you are new to trading and want a platform that is easy to understand and move around, you certainly want to sign up to Digital Surge and download their app. 

It is far easier to use than KuCoin, with a simple-to-understand interface and basic functionality. Not to mention the fact that Digital Surge provides you with live chat support if you ever get stuck, and you have over 300+ crypto coins to choose from.

Suppose you are a more experienced trader. You are willing to sacrifice customer service and user-friendliness to access more functionality and more crypto coins to choose from. In that case, the KuCoin exchange is not a bad option.

Read on to see how Digital Surge and KuCoin compare across different areas to help you make the right choice for your needs.

Digital Surge vs KuCoin:
Comparison Table

Header

Coins

300+

600+

Trading Fee

0.5%

0.1%

Deposit Fee

PayID: Free; POLi: $2 - $3.30

Crypto: Free; AUD payments: 3.1-12.3%, depending on method

Withdraw Fee

Free

Cannot withdraw AUD

Payment Options

POLi, PayID

SEPA, Skrill, PayPal, Apple Pay, Debit card, Credit card

Pros

- Live chat support

- Excellent for beginners

- Easy to use on mobile app and desktop site

- 11 million users worldwide

- Easy to use mobile app

- Over 600+ cryptocurrencies

Cons

- High trading fees

- No advanced trading markets

- High deposit fees

- No live chat support

- Unable to withdraw AUD

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(Swipe across screen to see full table)

Header

Coins

300+

600+

Trading Fee

0.5%

0.1%

Deposit Fee

PayID: Free; POLi: $2 - $3.30

Crypto: Free; AUD payments: 3.1-12.3%, depending on method

Withdraw Fee

Free

Cannot withdraw AUD

Payment Options

POLi, PayID

SEPA, Skrill, PayPal, Apple Pay, Debit card, Credit card

Pros

- Live chat support

- Excellent for beginners

- Easy to use on mobile app and desktop site

- 11 million users worldwide

- Easy to use mobile app

- Over 600+ cryptocurrencies

Cons

- High trading fees

- No advanced trading markets

- High deposit fees

- No live chat support

- Unable to withdraw AUD

Cell

Digital Surge Pros & Cons

Pros

  • A fantastic option for beginners, extremely user friendly
  • The leading crypto exchange in Australia
  • Choose from over 300+ crypto coins
  • Easy to use mobile app and desktop site
  • Friendly and supportive live chat and email support

Cons

  • No options for advanced trading
  • Higher trading fees than KuCoin

KuCoin Pros & Cons

Pros

  • 11 million users worldwide
  • Over 600+ coins available
  • Easy to use mobile app and desktop site
  • Extremely low trading fees of 0.1%

Cons

  • High fiat deposit fees
  • No live chat support
  • Unable to withdraw fiat currencies

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Digital Surge vs KuCoin Features

Digital Surge was created with the sole purpose of making buying and selling cryptocurrency simple for complete beginners. All too often, crypto exchanges are full of confusing dashboards and charts, making it almost impossible for new investors to get started.

Digital Surge is designed so that anyone can use it, even if you have no investing background. It takes a couple of minutes to sign up and start buying crypto straight away, and there is excellent customer service in place, with a dedicated live chat available if you get stuck.

With over 300+ crypto coins to choose from, you have more than enough options to pick from. There are always new assets getting added, so expect that number to continue to grow.

KuCoin, on the other hand, is an entirely different customer experience, as it is more suited for frequent traders. There are over 600+ coins to pick from and numerous markets to delve into. Besides spot trading, you can access margin trading, futures trading, P2P marketplace and even lending crypto. Advanced users will love everything on offer at KuCoin.

Because of all the features, it can be quite confusing for newcomers, so it is recommended more for experienced users. Unfortunately, no customer service support is available on the KuCoin site, making it even less appealing to new investors.

Features: KuCoin wins because it has plenty of features such as margin trading, futures, P2P marketplace, and crypto borrowing and lending. Digital Surge is more basic, but provides a better user experience for newcomers.

Digital Surge vs KuCoin Fees

Digital Surge offers free fiat deposits if you pay via PayID. However, if you use POLi, expect to pay anywhere between $2 - $3.30, depending on the amount.

Digital Surge also provides its users with free withdrawals to their bank account. If you are selling or buying cryptocurrency, each transaction costs 0.5%.

KuCoin also charges different fees for trading, withdrawing, and depositing on its site.

If you want to deposit cryptocurrency into KuCoin, you're in luck! KuCoin has no fees on any cryptocurrency deposits.

It is extremely difficult to determine how much KuCoin charges for buying crypto, with a concerning lack of information on the company website. Instead, I created an account and purchased USDT from the site. As USDT has the same value as the U.S. Dollar, how much USDT I receive will highlight the fee taken.

Fees seem to vary from payment method to payment method, with the best value option being SEPA, at about a 3.1% charge. However, if you used Mastercard/Visa or Apple pay via the Simplex payment option, fees could be as much as 12.3%.

KuCoin charges a flat fee for withdrawals that differs depending on the coin. Here is a full breakdown of the fees.

KuCoin offers low trading fees at as little as 0.1%.

Fees: Digital Surge wins the fees section. While KuCoin offers extremely low trading fees, the crypto purchasing fees can be incredibly high, and it is concerning that there is a lack of knowledge on these fees on the site. The consistency and reliability of Digital Surge mean that it wins this round.

Number of Cryptocurrencies

Digital Surge has over 300+ different cryptocurrencies.

KuCoin has more than 600+ cryptocurrencies.

Number of cryptocurrencies: KuCoin edges this one, with over 600+ different cryptocurrencies on offer.

Deposit Methods

Digital Surge offers PayID and POLi.

KuCoin accepts SEPA, Skrill, PayPal, Apple Pay, Debit card, Credit card.

Deposit methods: This one is probably a tie. While KuCoin provides more deposit methods on paper, some of these methods incur a large fee, making them much less appealing. However, the range of options is good for anyone limited to only using certain payment methods.

Digital Surge vs KuCoin Security

You will find it near impossible to find a more secure cryptocurrency exchange than Digital Surge. The site is registered with AUSTRAC and ASIC and follows the AML and KYC requirements as a crypto exchange.

Digital Surge prides itself on keeping up to date with its security to ensure customers are well-protected. They do this by storing most of their digital assets offline. At the time of writing this article, Digital Surge has never gotten hacked, which is the most obvious way to establish a company's security.

KuCoin is also a highly secure exchange, boasting bank-level asset security. The exchange has many different security measures in place, such as industry-level multilayer encryption, micro-withdrawal wallets, and dynamic multi-factor authentication.

However, KuCoin was hacked in 2020, and they could not recover all of the funds. However, the remaining funds were covered by insurance, so their users didn't lose out.

Security: While both companies boast market-leading security, the fact that Digital Surge has never been hacked means that they take the win here.

Digital Surge vs KuCoin Summary

To summarise, Digital Surge and KuCoin are both brilliant cryptocurrency exchanges in their own right.

KuCoin has more features and lower trading fees than Digital Surge, but Digital Surge is much more user-friendly for beginners, which is one of the reasons why Digital Surge is a better crypto exchange than KuCoin right now.

The basics should never be undervalued, and Digital Surge does them exceptionally well. The site and mobile app are easy to navigate, there is expert customer service, where KuCoin offers no customer service, and it is much easier to set up an account and get started.

Another significant reason Digital Surge is the superior option is security. All funds deposited into Digital Surge remain within Australia, covered by Australian law.

If you are a serious and experienced day trader, you might consider KuCoin a viable option. But for everybody else, Digital Surge is the better choice.

If you are still considering other options, read our article on the best crypto exchanges in Australia which can help you decide.

Is Digital Surge trustworthy?

Digital Surge is extremely trustworthy, with some of the best security features available for a crypto exchange website.

Can I trust KuCoin?

KuCoin is certainly a trustworthy coin exchange. I was impressed with the variety of coins and services on offer, which is one of the reasons it has become so popular.

Who owns Digital Surge?

Digital Surge is owned by Josh Lehman, a co-founder of the coin exchange.

About the Author Andy Carter

Andy Carter is the CEO of Freedom Dividend, where he teaches you about dividend income that can change your life for the better. As a financial expert, Andy explores securities investing (stocks & shares) with an aim to provide a steady flow of income, enough to sustain you in your life.

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